Customer Service
Order Processing

If you would like to place an order over the phone or have any questions please call us toll free: 1-888-983-2052  or Email us: RobuckHeather@Gmail.com

At Fifth Avenue Jewelers, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express, Visa, Mastercard and Discover. Prior to shipment, all items are packaged in Fifth Avenue Jewelers signature gift packaging. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two to three business days. If for some reason you change your mind after placing an order, please see our return policy.
 
Shipping
We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses in the continental United States, Hawaii, and Alaska using private carriers. We use United States Postal Services (USPS) for APO/FPO and P.O. Box destinations.
 
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.
 
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
 
Fedex (under $500)
$24.95
Fedex (over $500) $14.95
USPS (under $500)
$19.95
USPS (over $500)$14.95

In-Store Pickup

FREE

Deliveries to Hawaii may require additional time in transit.
 
Questions
For product inquiries or help using the Fifth Avenue Jewelers website, please call 888-983-2052.
 

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product in it's original condition for a refund or replacement within 15 days of purchase. Special order items may not be returned. This return policy is for online purchases only. Please see store for details.

Returns are easy.

  • Please make note of why the item is being returned.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping. We recommend that every return should be insured for it's original purchase price.

Send the package to:

Fifth Avenue Jewelers  345 W. 5th Ave. Anchorage, AK 99501



 

© Copyright 2014, Fifth Avenue Jewelers. All rights reserved.